Our goal is to provide 100% customer satisfaction and we will strive to provide you with the best services. We always have customer service representatives on hand to answer your questions. We aim to do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us at customer @ pandasuperstore. com or you may leave a voice message at 832-987-4460 | 657-888-4070. Due to time zone difference, please allow for 12~24 hours to reply your inquires. Thanks!